With the period of change brought with the 21stCentury, it has never been more important for us to understand our customers expectations and how they perceive us.
Our Client Audits will allow you to truly understand how your client relationships are being managed, how you are perceived against the competition and what you need to do to improve further in today’s changing world.
Our expert consultants will work to understand your strategy before designing tailored client audits, conducting interviews and developing in-depth reports on where your business is meeting, exceeding and falling short of expectations.
This is essential for any company wanting to truly understand what lies in the market, or gain an in-depth overview of their most important clients.
Identify Unknown Issues
Understand how your customers really feel about you, what’s truly important to them and be able to manage your relationships effectively- gain the opportunity to put things right before it’s too late.
Improved performance and profits for the customer. You add value and they know it!
Increased business and profits for your organisation- tailor your products and services to your customer’s requirements
Exceed Customer Expectations
Exceed customer expectations at every stage. Stand out from the competition, don’t just stand up to it
You select customers to be visited and identify their key personnel (Contacts). Customers are notified prior to their audit being timetabled.
Made by Frosch Learning at times to suit your customer contacts.
East Northamptonshire Council