Customer Audits

Customer Audits

 

“Customer satisfaction is built around performance against someone else’s expectation”

 

 With the period of change brought with the 21stCentury, it has never been more important for us to understand our customers expectations and how they perceive us.

Our Client Audits will allow you to truly understand how your client relationships are being managed, how you are perceived against the competition and what you need to do to improve further in today’s changing world.

Our expert consultants will work to understand your strategy before designing tailored client audits, conducting interviews and developing in-depth reports on where your business is meeting, exceeding and falling short of expectations.

 

Who’s the training for?

This is essential for any company wanting to truly understand what lies in the market, or gain an in-depth overview of their most important clients.

Outcome

  • 1
  • 2
  • 3

Your Strategy

Customer Audits

Your Strategy

  • Product
  • Relationship
  • Technology
  • SWOT

Audit Designs

You approve interview format designed by Frosch learning

Customer Audits

Target Customers

Customer Audits

Target Customers

You select customers to be visited and identify their key personnel (Contacts).  Customers are notified prior to their audit being timetabled.

Interviews

Made by Frosch Learning at times to suit your customer contacts.

Interview Visits

  • Frosch Learning visit your customer to meet contacts for structured interviews.
Customer Audits

Data Analysis

Customer Audits

Data Analysis

Draft Report

Customer Audits

Final Report

Customer Audits

Final Report

Adjusted after you’ve commented.  Follow up meeting to discuss report.

Our Clients Feedback

BMS

,
BMS

Brintons

,
Brintons

Citynet

,
Citynet

Compass Underwriting

,
Compass Underwriting

Integro

,
Integro

East Northamptonshire Council

,
East Northamptonshire Council

Case Studies