Customer Service Training

CUSTOMER SERVICE TRAINING

With the rising expectations in today’s marketplace, Customer Service Training is becoming vital for business success.

It is no longer enough to meet customer expectations- we now need to be exceeding customer expectations at every stage of the business cycle to really perform.

Our expert Consultants will provide your people with an up-to-date Customer Service Toolkit to ensure an effective, consistent and professional approach that will produce real results for your business.

 

Who’s the training for?

Our Customer Service Training is ideal for anyone in contact with customers that would like to develop their Customer Service Skills, either on the phone or face to face.

Outcome

  • 1
  • 2
  • 3

Content

Customer Service Training

Content

From Experience, typical content may include;

  • Essential Customer FIRST Training in the modern world- Customer’s expectations and how to exceed them
  • In Depth Communication Skills Training- telephone and/ or face-to-face: The importance of verbal, vocal and physical communication
  • Advanced questioning and listening skills to understand the Customer’s needs- every time

Title

  • Providing Optimum Solutions in the best ways and how best to explain “news” that you feel will not be received well
  • Handling objections confidently and efficiently
  • Handling complaints and/ or challenging situations
  • Service-based selling and up-selling
  • How to provide exceptional service at every touch point in the customer journey, leaving them with a positive feeling
  • Keeping the initiative for the way forwardand how to follow up with the customer most efficiently
Customer Service Training

Our Clients Feedback

BMS

,
BMS

Brintons

,
Brintons

Citynet

,
Citynet

Compass Underwriting

,
Compass Underwriting

Integro

,
Integro

East Northamptonshire Council

,
East Northamptonshire Council

Case Studies

  • Winning New Business 3

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus laoreet eget dui sed laoreet. Etiam malesuada neque ornare, molestie turpis ac, facilisis nibh. Sed hendrerit velit dolor, vitae portametus finibus et. Sed hendrerit velit dolor, vitae portametus finibus et. Sed hendrerit velit dolor, vitae portametus finibus et.

    Read more

  • In Partnership to Create Partnerships 3

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus laoreet eget dui sed laoreet. Etiam malesuada neque ornare, molestie turpis ac, facilisis nibh. Sed hendrerit velit dolor, vitae portametus finibus et.

    Read more