Customer Service Training
CUSTOMER SERVICE TRAINING
With the rising expectations in today’s marketplace, Customer Service Training is becoming vital for business success.
It is no longer enough to meet customer expectations- we now need to be exceeding customer expectations at every stage of the business cycle to really perform.
Our expert Consultants will provide your people with an up-to-date Customer Service Toolkit to ensure an effective, consistent and professional approach that will produce real results for your business.
Who’s the training for?
Our Customer Service Training is ideal for anyone in contact with customers that would like to develop their Customer Service Skills, either on the phone or face to face.
Outcome
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1
Exceptional Customer Service
Customer Service teams will be equipped with the skills required to deliver outstanding service at every touch point
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2
Improve Relationships
Achieve a consistent and proactive standard of service that not only improves customer relationships, but also minimises customer service issues
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3
Exceed Customer Expectations
Turn customer service into a positive experience and exceed your customer’s expectations…every time!
Content
Content
From Experience, typical content may include;
- Essential Customer FIRST Training in the modern world- Customer’s expectations and how to exceed them
- In Depth Communication Skills Training- telephone and/ or face-to-face: The importance of verbal, vocal and physical communication
- Advanced questioning and listening skills to understand the Customer’s needs- every time
Title
- Providing Optimum Solutions in the best ways and how best to explain “news” that you feel will not be received well
- Handling objections confidently and efficiently
- Handling complaints and/ or challenging situations
- Service-based selling and up-selling
- How to provide exceptional service at every touch point in the customer journey, leaving them with a positive feeling
- Keeping the initiative for the way forwardand how to follow up with the customer most efficiently
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