slRetail Selling: Increase Cross & Upselling Opportunities

Retail Selling

Focus on providing a unique brand experience to the
customer

Increase cross-selling and upselling opportunities and garner team support
for your strategy

Increase average order value (AOV) & maximise margins

Outcome

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10 Steps for maximum conversion?

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Retail Selling

10 Steps for maximum conversion?

  • The acknowledgement/(or the ‘hello’) (or the ‘dreaded ‘hello’!) – The do’s and don’ts

The approach –

  • Understanding the different customer types
  • Tips to gain rapport with each customer type

Identifying needs and wants quickly and effectively –

  • Advanced questioning techniques
  • Listening skills
  • Body language

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Motivating the customer to actively engage in our product solutions

Presenting our options –

  • Sequence, structure
  • Positive 5-star presentations
  • Handling our merchandise
  • How to reduce the customer’s price resistance
  • Handling objections, including best counters to all objections
  • Closing –

Spotting buying signals
10 different ways to close without appearing pushy

  • Upselling:Building the sale – Add-ons
  • Selling to a number of customers at once
Retail Selling

Our Clients Feedback

BMS

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BMS

Brintons

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Brintons

Citynet

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Citynet

Compass Underwriting

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Compass Underwriting

Integro

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Integro

East Northamptonshire Council

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East Northamptonshire Council