slSoft Skills: Helping You Interact Effectively & Harmoniously

Soft Skills

Softer 'Sales'

Workshop your natural
characteristics

Enhance your skills in
networking, building rapport and presenting a solution.

Suitable for non-sales
executives, too

Outcome

  • 1
  • 2
  • 3

Advanced Communication Skills

Our Internal Soft Skills Training is for anyone who is required to work with Prospects, Customers or Internal People, and needs to develop their soft skills in areas such as networking, building rapport and developing relationships.

Soft Skills

Advanced Communication Skills

  • Understanding that we all have perceptions and prejudices
  • Developing the skills to break emotional ties
  • Listening skills exercises to identify weakest areas
  • Coaching on how to become a good listener
  • Developing in depth skills in questioning technique and getting closed/ negative people to open up
  • Practicing how to tailor presentations to the four motivational needs that Customers have
  • How to use visual aids to maximum effect
  • Communicating under pressure- Assertiveness training
  • Body language– signs to watch out for
  • Gaining an understanding of any personal communication difficulties and relevant techniques for self-improvement

Developing Relationships

  • The do’s and don’ts of developing relationships
  • Building rapportthrough transactional analysis
  • How to build rapport seamlessly and effectively
  • The different types of relationship we have with our contacts “Outsider”, “Supplier”, “Friend”, “Partner”
  • The tools, tactics and techniques to become a partner
  • How the strength of a relationship can be measured
Soft Skills

Maximising on Referrals

Our Internal Soft Skills Training is for anyone who is required to work with Prospects, Customers or Internal People, and needs to develop their soft skills in areas such as networking, building rapport and developing relationships.

Soft Skills

Maximising on Referrals

  • How to develop your book of business by proactively maximising on referrals-
  • 25 ways to ask for referrals without appearing salesy/ pushy

Networking

  • Researching and qualifying Prospects
  • Profiling targets that will give the best results
  • Making telephone appointmentsto Prospects that may not want to talk
  • Getting to the decision makers early in the sales process
  • Using social networking sites as tools to meet new Prospects
Soft Skills

Networking at Events

Our Internal Soft Skills Training is for anyone who is required to work with Prospects, Customers or Internal People, and needs to develop their soft skills in areas such as networking, building rapport and developing relationships.

Soft Skills

Networking at Events

  • Identifying networks and what do to before the event
  • How to switch new and existing contacts on. Ensuring the first few minutes of the meeting do not fall into the trap of following the basic industry norms.
  • The first quarter of an hour- 6 key tips
  • Working the room- 4 key tips
  • After the event- 4 key tips
  • Advanced questioning and listening skills
  • How to maximize every lead

Our Clients Feedback

BMS

,
BMS

Brintons

,
Brintons

Citynet

,
Citynet

Compass Underwriting

,
Compass Underwriting

Integro

,
Integro

East Northamptonshire Council

,
East Northamptonshire Council