Telesales

Techniques to help
 significantly increase sales of your products and services on inbound and outbound telephone calls.

 

Cold-calling, lead generation and appointment-making skills to engage prospects to secure rapid business growth

Outcome

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Selling On The Telephone

Our Telesales In House Training Programmes cater for all levels of experience and will vary according to individual needs. Training will typically cover the following areas:

Telesales

Selling On The Telephone

  • First impressions and developing rapport in the first few seconds
  • How to make each Customer feel that their call is the most important
  • The key points to understand about the target and/or their company quickly and naturally
  • Making powerful presentations
  • Handling objections successfully
  • When and how to present price
  • How to handle Customers that want a better deal
  • Closing techniques – ten different ways to close sales on the phone

Cold Calling

  • Preparation and research
  • Top tips to maximise motivation and consistent results
  • How best to engage the target
  • When and how to present
  • How to handle objections
  • Developing the best counter arguments
  • Spotting buying signals
  • Keeping the initiative
Telesales

Appointment Making

Our Telesales In House Training Programmes cater for all levels of experience and will vary according to individual needs. Training will typically cover the following areas:

Telesales

Appointment Making

  • Preparation for the outward campaign
  • Identifying decision makers and influencers
  • Getting through to the target contact
  • The techniques to engage the Prospect’s interest
  • Objection handling
  • Closing techniques
  • 15 page guide to making successful telephone appointments

Our Clients Feedback

BMS

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BMS

Brintons

,
Brintons

Citynet

,
Citynet

Compass Underwriting

,
Compass Underwriting

Integro

,
Integro

East Northamptonshire Council

,
East Northamptonshire Council

Case Studies

  • Winning New Business 3

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  • In Partnership to Create Partnerships 3

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