Customer Service Training
EXCEPTIONAL CUSTOMER SERVICE
With the increasing use of technology and rising expectations in today’s marketplace, the roles within Customer Service are also evolving.
Customer Service Advisors are being required to hone their skills more than ever before, often needing to develop additional sets of skills not previously thought of within the role.
Customer Service Training, as a consequence, is becoming vital for business success.
It is no longer enough to meet customer expectations- we now need to be exceeding customer expectations at every stage of the business cycle to really perform.
Our tailored Customer Services Consultants will provide your people with an up-to-date Customer Service Toolkit to ensure an effective, consistent and professional approach that will produce real results for your business.
Who’s the training for?
Our Customer Service Training is ideal for anyone in contact with customers that would like to develop their Customer Service Skills, either on the phone or face to face.
Course Content
- Essential Customer FIRST Training in the modern world- Customer’s expectations and how to exceed them
- In Depth Communication Skills Training- telephone and/ or face-to-face: The importance of verbal, vocal and physical communication
- Advanced questioning and listening skills to understand the Customer’s needs- every time
- Providing Optimum Solutions in the best ways and how best to explain “news” that you feel will not be received well
- Handling objections confidently and efficiently
- Handling complaints and/ or challenging situations
- Service-based selling and up-selling
- How to provide exceptional service at every touch point in the customer journey, leaving them with a positive feeling
- Keeping the initiative for the way forwardand how to follow up with the customer most efficiently
Some of our stats and facts
98% of our clients say they would recommend us
98% of our clients say they would recommend us
98% of our clients say they would recommend us
98% of our clients say they would recommend us
98% of our clients say they would recommend us
98% of our clients say they would recommend us
