Telesales Training
Telesales Training Course
At Impel Dynamic, we expertly deliver one-day Open Telesales Training Courses.
Delegates learn to structure a telephone call persuasively, how to open dialogue, gain immediate interest, handle objections and close, without appearing pushy.
In our one-day interactive workshop, amongst peers from other business backgrounds, Impel Dynamic refines skills and existing competencies for modern-day telephone communication, whether calling cold or warm, gauging interest or making a sale. Effect your conversion rates, generate more leads and increase revenue.
Our Open Telesales Training Courses are available, for individuals or groups of people,
in most major UK cities, including London, Manchester and Birmingham.
Outcomes
-
1
Better Client Engagement
- Natural Voice with authentic warmth
- Open with impact
- Engage clients and earn more air time
- Decrease and deal effectively with the non-starters or colder leads
-
2
Overcome Objections
- Learn to psychologically mirror the customer and respond effectively to objections or excuses
- Gain confidence in dealing with most frequent objections and curveballs
-
3
More Sales & Profit!
- Close more business
- Increase conversion via cross- and up-selling
- Raise your average order value without increasing the number of customers you speak with
Who's the training for?
Do you sell on the telephone? Are you responsible for inbound or outbound calling?
This course would suit a whole range of roles, including but not limited to
- Telesales executives
- Call centre staff
- Business Development managers
- Sales executives
- Telesales agents/staff
- Telemarketing staff
- Outbound sales calls
- Inhouse sales
Course Details and Times
TIMES:
1 Day 9:30am – 5pm
DRESS:
Smart Casual
LOCATION:
Locations in London, Birmingham and Manchester
LUNCH & REFRESHMENTS
Lunch will be provided.
Refreshments including teas and coffees will be supplied during breaks
Available days and locations:
Prior training
How to prepare for your course:
Ahead of your Open Telesales Training Course with Impel Dynamic, you’ll receive a questionnaire to complete.
Our pre-training review questionnaire enables our experts to customise the course content. By ensuring every delegate contributes to the course preparation, we can maximise the learning opportunity and enable each delegate to walk away feeling the time spent was worthwhile.
We also like delegates to bring targets, activity plans, materials they use on their calls and a list of their most frequent objections. Let’s personalise this.
Content of Training
Outbound Calling
- Preparation: what to do, and how, ahead of your outbound campaign
- Elocution: Style, manner and tone when on the phone
- Perfecting the structure of your call to maximise persuasion
- Getting through to the decision makers
- Building instant rapport
- Authentic engagement with your target
- Telephone Questioning techniques
- Maximising on Cross selling/upselling opportunities
- Techniques to time your proposal perfectly
- Objection handling, including powerful counter-arguments
- Spotting buying signals and reading the contact’s tone
- Non-pushy and very effective ways to close the sale
Leave with a definitive action plan to implement new skills and behaviours.
Optional Post Training Review
There is an optional post-training review available to ensure maximum success.
Following the training, Impel Dynamic schedules a visit to your workplace (usually within 4-8 weeks of your course) to hold an in-depth post-implementation review, recorded
simulation and identify potential areas for further one-to-one coaching.
Speak to your consultant for more information.
Delegate feedback
“I didn’t think I would learn anything new and to be honest I was asked to come on this course and did so reluctantly. I am amazed by how much I’ve learnt”
“Best telesales course I have ever been on”
“Love how Impel Dynamic teach”