Transform and prosper
Today, we bring you critical frameworks that strengthen your business, make you stand out against competitors, and convince customers to choose you.
Unlock new insights, equip your teams with best practices for the future of business, and transform your organisation.
Explore our B2B & B2C services and experience the world of phenomenal results.
Our services
Five-star Service
Customer Service Training
Exceed customer expectations with actionable workshops & personalised 1-on-1 action plans for your team. Our expert trainers help you:
- Proactively deliver five-star service
- Increase repeat business & referrals
- Strategically personalise the customer experience
- Overcome challenges in your unique service environment
Work Smarter, Not Harder
Time Management Skills Training
Get more done in half the time with time management skills training personalised to your professional environment. Acquire the methods to:
- Identify the 20% of tasks that bring 80% of the results
- Focus on high-value initiatives and delegate effectively
- Manage workload clashes and prioritise the right requests
- Assertively manage expectations to increase your productivity
Hire Faster & Better
Recruitment Skills Training
Take control of your recruitment and design a process that delivers & retains top talent. Strengthen every aspect of your recruitment with expert-led training tailored to your environment:
- Market to top talent with compelling employer branding
- Refine your role profiling to focus on skills and culture fit
- Effectively screen & shortlist applicants with a tailored rating scale
- Enhance your interviewing techniques with structured frameworks
Hear From Key Accounts
Client Audits
Discover what your clients really think about your service. Impel Dynamic experts liaise with your key clients and provide feedback structured for you to take action:
- Reliably add more value to your key clients
- Find out where you exceed (and where you don’t meet) expectations
- Discover critical improvement areas that lead to higher lifetime value
- Access major decision-makers and shape proposals to address their pressing challenges
Uncover Opportunities
Mystery Shopping
Step into your customers’ shoes and implement change quickly with Impel Dynamic’s mystery shopping service:
- Identify inefficient areas and bottlenecks that cost you revenue
- Receive a professional analysis of your website, service, and delivery
- Refine your processes & equip your staff with vital customer experience skills
- Focus on pressing improvement areas with an actionable plan and see ROI faster
Test Competency
Sales Assessment
Which skills does your team need to take your organisation to the next level? Identify improvement, excellence and weakness areas with robust sales assessments:
- Assess the competency of individuals in various sales roles
- Identify training needs and equip your team with the skills to sell smarter
- Understand the culture fit and unique strengths of team members & candidates
- Select specific skill assessments from a library created by experienced sales professionals
Personality & Approach
Psychometric Assessment
It’s not just: will they sell? It’s: how will they sell? Understand who your salespeople are and leverage your unique strengths to get better results with psychometric assessments created by first-class sales leaders:
- Prepare strategies rooted in your strengths
- Identify and recruit candidates with enhanced culture-fit profiling
- Identify your team’s resilience, agility, soft skills, and behavioural drivers
- Develop your existing team members’ potential and identify training needs
Excel & Scale
Business Stratergy
Build a strategy that delivers results. Harnessing 20+ years of experience in solving complex high-level challenges, Impel Dynamic helps you:
- Transform & thrive
- Build and implement a high-impact business strategy
- Monitor & optimise your results
- Resolve challenges with actionable workshops
- Identify and leverage your strengths and weaknesses
- Expand your market share and explore new opportunities
- Harness and execute your full potential
See The Whole Picture
360° Client Analysis
Understand who your clients are and how you can best provide value. Receive a structured analysis that charts a clear path towards success:
- Identify highest-value customer segments
- Receive powerful insights to build your acquisition & retention roadmap
- Analyse your omnichannel capabilities and appear where your clients are
- Identify risks that could cost you revenue & prepare mitigation plans with expert-backed frameworks
Some of our stats and facts
99% of our clients say they would recommend us
92% say they received a significant return on their investment
+88% of our clients say we exceeded expectations
95% of managers see a positive change in behaviour
99% of our clients say they would use us again
97% say our programmes are extremely practical
How are we helping other organisations?
Multi-million-dollar deals
Today we drive multi-million dollar deals out of our Inside Sales function that were largely discarded beforehand. From the first engagement with the team at Impel Dynamic, it was clear that they do things in a different way to vendors we had used before. They worked incredibly hard to truly understand our requirements, our market, our business and importantly our people before they went into delivery. The result is that Impel felt part of our business and shared our passion for success. I thoroughly enjoy working with the team and come highly recommended.
Work with real clarity
We worked with the people at Impel Dynamic in looking at many facets of our business including setting the right culture, sales training, key account management, time management, leadership training. The list goes on.
I can honestly say we benefited greatly from the team’s input. We incorporate the learnings into our business on a daily business.
We now work with real clarity around where we are, where we are going and how we get there. An excellent return on investment.
Successful programme with our Global Team
Following a successful programme with our Global Team, we have been hugely impressed by the quality of service, approach and delivery.
Their expertise and training techniques have exceeded expectations with a carefully tailored and specific programme, relevant to our needs, delivered across a complex team landscape both locally in the UK and with our international offices.
Since using ID, we have noticed a number of significant and measurable improvements in many of our KPI’s.
We now regard the Team at ID as trusted and valued business partners and have no hesitation in recommending them, their people and their services to others.
